How to Audit Software Spend With an AI Assistant
Most IT and finance leaders cannot say with confidence how many tools their business pays for right now. Departments buy software independently. Free trials convert to paid plans without anyone
Most IT and finance leaders cannot say with confidence how many tools their business pays for right now. Departments buy software independently. Free trials convert to paid plans without anyone
Businesses think they know what software their teams are using, but most don’t have the full picture.
Executive Summary: In 2026, Managed Service Providers (MSPs) are facing uncompensated liability as employees use unvetted AI tools (Shadow AI) to process sensitive client data. This has forced MSP owners into “accidental vCISO” roles where they are responsible for data leaks they can’t see or control. Recent data shows that 80% of workers use public AI tools without IT approval, leading to significant PII exposure. By using BetterTracker for visibility, MSPs can identify unauthorized AI agents and transition clients to NIST or ISO governance models, turning a liability trap into a high-margin revenue engine.