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Today, I’m incredibly proud to share that BetterTracker has officially surpassed $1 billion in real-time spending intelligence delivered, providing MSPs and their customers with proactive financial oversight and alerting, and we did this in just six months. 

That’s one billion moments of trust. One billion times the BetterTracker platform has powered decisions, insights, and growth for our customers and partners. 

When we started BetterTracker, our mission was to help organizations manage their SaaS sprawl and save money. We knew the modern business and IT landscape demanded more than visibility; it required precision, speed, and reliability at scale. Crossing the $1 billion mark, in half a year, proves that we’re not just meeting that demand, we’re defining it. 

What $1 Billion Means 

Behind this milestone are the teams, partners, and customers who believed in our vision from day one. 

Every integration powered by BetterTracker 
Every tool connected 

Every vendor price increased 

Every threat spotted 
Every insight delivered to a customer’s dashboard 

…has brought us to this moment. 

$1 Billion isn’t just a financial figure. It represents billions of trusted connections and the collective effort of a community focused on building smarter, faster, and more resilient businesses, especially MSPs who are now using BetterTracker to uncover waste and unlock profit hidden in their stacks. 

Why MSPs Should Care 

So, what does this mean for you? MSPs aren’t just advisors. They’re the operational and financial guardians of their customers’ technology. If you don’t see the waste, you can’t fix it. If you don’t see the sprawl, you can’t secure it. And if you don’t see the patterns, you can’t price or package profitably. 

BetterTracker gives MSPs the data clarity required to: 

When I ask MSP leaders what keeps them up at night, I always hear some version of the same answer: growth without margin erosion.

The more clients you add, the more hours your team spends reporting, firefighting, and justifying renewals. Before long, you’re stuck in a cycle: more revenue, but also more overhead.

It doesn’t have to be that way. 

The MSP Growth Paradox

Every MSP knows security sells. The problem? Fear-based selling is dead. 

Clients are numb to scare tactics. “Hackers are coming for you” has been said a thousand times. What they need, and what will actually get them to invest, is proof. 

That’s where visibility comes in. 

Fear Doesn’t Close Deals. Facts Do. 

Imagine sitting in front of a client and showing them this: 

SaaS contracts are everywhere. From project management tools to HR systems, your business likely relies on a growing stack of SaaS products to keep things running. But here’s the truth most companies won’t admit—many have barely scratched the surface in managing these contracts effectively. The consequence? Hidden costs, budget overruns, and compliance nightmares.   

If you’re not paying attention to your SaaS agreements, you’re leaving money on the table and opening your business up to significant risks. It’s time to care about SaaS contract visibility—not just to save money, but to protect your company’s operations and reputation.   

The Cost of Not Knowing   

Lack of visibility into SaaS contracts creates a perfect storm of waste and risk. Here’s how it typically plays out in businesses that fail to track their agreements: 

1. Hidden Costs You Didn’t See Coming 
Ever been blindsided by a renewal charge for a software tool your team stopped using months ago? Auto-renewing contracts are one of the most common culprits for wasted budgets. Vendors know that many businesses aren’t monitoring their SaaS portfolios closely, and they count on your inattention to lock you into another year of payments.   

Untracked accounts also lead to duplicate licenses or subscriptions, costing businesses thousands in redundant fees. According to industry analysts, businesses waste an average of 30% of their SaaS budgets on unused or overlooked tools.   

2. Compliance Headaches and Legal Risks 
Ignoring contract specifics doesn’t just strain your budget—it can hurt your compliance. Many SaaS agreements include clauses that outline how usage is tracked and restricted. Overstepping these terms—whether with unlicensed users or non-compliant data handling—could mean expensive penalties or even legal action.   

3. Operational Inefficiencies 
Without clarity on contract expiration dates, renewal terms, or user capacity, the risk of disruption increases. Imagine critical tools going offline because the renewal deadline was missed, or workflows grinding to a halt because budgets weren’t allocated correctly. Inefficient management snowballs into lost productivity.   

4. Missed Opportunities for Optimization 
When you don’t have a clear picture of your SaaS contracts, identifying opportunities to cut costs or negotiate better terms becomes impossible. Vendors love this because it puts the power in their hands.  

The Benefits of Taking Control   

Gaining control of SaaS contract visibility isn’t just about avoiding waste—it’s about enabling better decisions, smarter spending, and a more efficient business overall.   

1. Cost Savings and Budget Clarity 
When you centralize contracts and monitor them actively, you reclaim control over your budget. You can identify tools no one is using anymore, eliminate duplicate subscriptions, and cut out waste. Small to mid-sized businesses (SMBs) that adopt better SaaS visibility practices often reduce their IT spend by up to 25% within the first year.   

2. Better Compliance, Less Risk 
Visibility means knowing exactly what your agreements obligate you to, helping your business avoid penalties or breaches. With regular audits and updates, you can ensure contracts remain aligned with your actual usage and legal obligations.   

3. Higher Operational Efficiency 
Say goodbye to missed renewals, unplanned costs, and sudden interruptions. With centralized contract monitoring, your teams can stay focused and avoid unnecessary downtime.   

4. Improved Vendor Relations 
Knowledge is power—especially when renewing or renegotiating. Armed with insights into your actual usage and consumption data, you can enter renewal discussions confidently and negotiate better terms or discounts with vendors.   

How to Improve SaaS Contract Visibility   

Understanding the value of SaaS contract management is only the beginning. The real challenge is taking steps to improve it. The good news? Getting started doesn’t require overhauling your entire system. A few straightforward strategies can make a massive difference.   

1. Centralize All Contracts in One Platform 
The complexity of managing multiple SaaS products often comes down to scattered information. A lack of centralization leads to missed details and—ultimately—costs. Use a SaaS management tool to create a single, searchable repository for all your contracts. This ensures contract expiration dates, renewal terms, and payment schedules are accessible to everyone who needs them. 

2. Automate Alerts for Renewals 
Don’t rely on manual processes or memory to track renewals. Automating reminders for upcoming expiration dates ensures you’ll never be surprised by a renewal charge. Some tools even allow you to set tiered notifications—giving you time to evaluate whether to renew or cancel ahead of the deadline. 

3. Conduct Regular Audits of Your Portfolio 
$40 per month for a single license might seem inconsequential, but it adds up if that tool hasn’t been used in six months. Conduct regular audits of your SaaS subscriptions to ensure you’re not paying for what you don’t use. Focus on expenses across departments to identify redundancies or licenses no one needs anymore. 

4. Track Usage Data 
Understanding how your team interacts with SaaS products gives you the leverage to align spending with actual needs. If a tool is underused, it may make sense to downgrade your subscription. On the flipside, over-utilization might suggest that you need to scale up—to avoid compliance issues or performance bottlenecks. 

5. Assign Clear Ownership 
Who’s responsible for SaaS management in your organization? Without clear ownership, there’s no accountability. Assigning someone—whether it’s an IT manager, finance team member, or operations leader—to take charge ensures nothing slips through the cracks.   

6. Negotiate Contracts Actively 
Don’t simply accept vendor terms at face value—especially when you’re approaching renewal. SaaS providers often offer discounts or better terms if you’re willing to ask. Armed with data on usage or relevant alternatives, you might walk away with significant savings.   

Take Action Now   

Every renewal left unchecked is an opportunity for vendors to drain your budget. The path to better SaaS contract visibility starts with a clear plan and the willingness to take charge. Centralize your contracts, monitor your portfolio, and stop letting inefficiencies wreak havoc on your bottom line.   

Don’t wait for the auto-renewal emails to start piling up. The time to streamline your SaaS management is now. 

Take control of your IT spend with our comprehensive guide on smarter IT spend management. You’ll learn how to eliminate waste and improve control.  

Ready to see how BetterTracker can help your business? Sign up now to get started or schedule a demo today. 

Have you ever tried cancelling a contract one day after it renewed If so, you know the frustration all too well. IT professionals juggle dozens – sometimes hundreds – of SaaS subscriptions and vendor contracts. Each one with its own deadline, silently ticking away in the background, hoping to auto-renew and collect your money. Without the right platform in place, it’s no surprise that many IT managers find themselves in disputes they didn’t see coming. One missed renewal window, and suddenly you’re stuck paying for another year of a service you no longer need…or worse, one that’s underperforming. 

Here are 6 practical tips to help you handle contract disputes like a pro: 

If you’re only tracking spend at the company level, you’re missing the real story.

Every department (Sales, Marketing, Operations, HR) has its own set of tools, vendors, and contracts. This is where costs balloon, redundancy creeps in, and accountability fades. Without clear visibility and ownership, budget waste hides in plain sight.

The Problem: Departmental Blind Spots and No Owners

Shadow IT at the Department Level
Marketing signs up for a new analytics tool, HR puts a recruiting platform on the corporate card, and Sales experiments with an AI prospecting app. These decisions often bypass Finance, but the costs add up fast.

Duplicate or Overlapping Tools
One department pays for Zoom, another for Teams add-ons, and a third for a webinar platform. Three tools doing the same job, each with its own bill.

Unmanaged Contract Renewals
Without a designated owner, contracts quietly auto-renew, locking the company into potentially unfavorable terms.

No Accountability for Spend Decisions
If no one’s name is attached to an app or subscription, no one feels responsible for canceling it, negotiating the rate, or proving its value.

Why Department-Level Tracking and Ownership Matter

Breaking spend down by department and assigning ownership changes the game:

You have to love workplace catch phrases. Not too long ago it was all about “alignment” and “bandwidth”. Today, however, if your workflow isn’t flawless, you must be doing something wrong. Why? Because for businesses today it’s all about efficiency and productivity.  

If you’re managing vendor contracts and SaaS subscriptions with a patchwork of spreadsheets, shared calendars, or scattered emails, you’re not alone. Many teams still rely on manual trackers and contract oversight is spread across multiple departments. This means teams have zero visibility into the bigger picture of what’s expiring, what’s redundant, or what’s bleeding the budget dry month after month.  

Contract Chaos Can Cost You 

Without a clear, centralized system for contract management, here’s what you’re signing up for (whether you mean to or not): 

Credit scores probably aren’t talked about as often as they should be. However, in business, a strong credit score turns ‘maybe later’ into ‘how soon can we approve you?” On the other hand, bad credit doesn’t just buy you higher interest rates, it buys you awkward conversations with vendors you can’t afford to lose! 

The Importance of a Strong Credit Score 

A strong credit score is important to any company because it enhances the company’s credibility and trustworthiness in the eyes of financial institutions, investors, and potential clients. When a company has a good credit score, it signals to banks and lenders that the company is financially responsible and reliable, making it easier to secure loans and lines of credit at favorable interest rates. This access to capital is essential for funding growth initiatives, such as expanding operations, hiring new talent, or investing in new technologies. 

Additionally, a good credit score can open doors to better business relationships and partnerships. Vendors and suppliers are more likely to offer favorable terms, such as extended payment periods or discounts, to companies with a strong credit history. This can help the company manage its cash flow more effectively and reduce operational costs. Furthermore, a high credit score can be a significant advantage when bidding for contracts or competing in the market. Clients and partners often prefer to work with companies that have a proven track record of financial stability, as it reduces their risk and ensures a higher level of service and reliability. 

Managing numerous contracts, SaaS subscriptions, renewals, and even auto-renewals is a critical component of any business, and it is no easy task.  It’s no wonder, considering the average SaaS portfolio has 342 apps.¹ If not managed properly, there can be significant financial implications, including potential impacts to a company’s credit score.  

How Automatic Renewals Can Harm Credit Scores 

The risks associated with auto-renewals include loss of critical negotiation leverage, lost opportunities to right-size contracts, mandatory cancellation notices, and cancellation penalties. With so many contracts at play, these risks can quickly multiply, leading to unplanned (and unwanted) financial obligations, potentially straining the company’s budget and financial situation as a whole.  

Ongoing payments resulting from auto-renewals may lead to consistent cash outflows, potentially straining a company’s financial situation. Failure to meet payment terms due to unexpected renewals can negatively impact credit scores. The same can be said for contract terminations. Oftentimes, contract terminations lead to unpaid balances, which obviously have negative effects on your company’s payment history. The result, again, is a lower credit score. 

The Implications of Poorly Managed Annual Contracts  

Poor management of annual, non-renewing contracts in the IT industry can also have significant repercussions on a company’s credit score. When these contracts are not managed effectively, it can lead to a series of financial and operational issues that can ultimately harm the company’s financial standing.  

Failure to renegotiate. One of the primary issues is the failure to renegotiate contracts in a timely and effective manner. If a company does not actively engage in the renegotiation process, it may miss out on opportunities to secure more favorable terms, such as lower prices or better service levels. It can also result in higher costs over time, which can strain the company’s budget and financial resources. 

Unexpected penalties. Lack of proper contract management can also lead to unexpected penalties and fees. For instance, if a company fails to terminate a contract before the end of its term or misses key deadlines, it may be subject to early termination fees or other penalties.  

Contract renewals and auto-renewals can have significant implications for a company’s financial health and credit score. Unexpected costs can add up quickly, creating financial burdens that may be difficult to manage, especially for smaller companies with tighter budgets. Additionally, if the company is unable to pay these fees on time, it can lead to late payments, which are reported to credit agencies and can negatively impact the company’s credit score. Over time, a pattern of late payments or missed financial obligations can diminish the company’s creditworthiness, making it harder to secure loans, lines of credit, or favorable terms from other vendors and service providers. 

BetterTracker – For Better Credit Scores and Better Peace of Mind 

Contract renewals don’t have to be a headache, and they certainly shouldn’t have a negative impact on your company’s credit score. There is a better way.  

BetterTracker helps companies take control of their SaaS spend management, contracts, subscription renewals, and vendor agreements – all in one centralized platform. No more missed dates. No more ambiguous contract terms. No more surprise renewals. 

By using BetterTracker, you can: 

Renegotiating a vendor contract isn’t just a task, it’s an opportunity. With the right preparation and a proactive mindset, IT and operations teams can turn routine renewals into moments of real business advantage. Starting your internal review 90 days in advance gives you the time to gather feedback, analyze performance, explore other vendors, and come to the table with data-backed requests that reflect your evolving needs. 

Developing stronger vendor contracts calls for the right platform, plenty of preparation, a proactive mindset, and sometimes… smart renegotiation tactics. Whether you’re aiming for better pricing, stronger service levels, or more flexible terms, it’s important to stay in control of the process. 

If you’re doing things right, you’ll start reviewing your contracts at least 90 days before they are due to expire. This gives you time to thoroughly review the contract, assess its value and prepare to renegotiate the terms of the contract, if needed.  

Internal Contract Review Checklist: 

If you’re working in the IT industry, you’re no stranger to the benefits of Software as a Service (SaaS) solutions – they are flexible, scalable, and cost-effective. However, what is often overlooked are the hidden costs associated with these subscriptions. For Managed Service Providers (MSPs) and IT, finance, and operations teams, understanding and managing these costs is crucial to maintaining a controlled and efficient IT budget. 

Unfortunately, the waste associated with SaaS is extreme. On average, businesses waste more than 30% of their total SaaS and cloud spend on hidden fees and similar costs.1,2 Let’s take a closer look at what that encompasses.  

Common Hidden Costs of SaaS Subscriptions 

Imagine how your high school experience would have gone if you never knew when tests were scheduled or projects were due? The smartest of us would have ended up with a much lower GPA. For the rest of us, high school would probably have been the longest 10 years of our life. 

Without the right visibility, managing multiple vendor contracts and SaaS subscriptions would be just as tricky. How tricky?  Imagine a worst-case scenario like ABC-IT. The company has 100+ vendor contracts and SaaS subscriptions, all managed with the help of a shared spreadsheet – the owner of which left the company six months ago. ABC-IT meant to assign the responsibility to someone else, but it slipped through the cracks. In the meantime… 

There are reasons Small and Midsize Businesses (SMBs) are often considered the backbone of American business. There are currently more than 33.2 million small businesses in the United States, and they create more than 1.5 million positions every year – nearly 65% of all new jobs. But that’s not all that makes SMBs such a critical part of the U.S. economy – they also contribute close to 45% of our country’s GDP.¹

Information Technology and Saas in SMBs  

SMBs are expected to spend about $1.58 trillion on Information Technology in 2025. Of that, a great deal goes toward Software as a service (SaaS), an aspect of IT that is full of issues. For example, in a 2025 survey, SMBs were asked about their SaaS spending habits. About 37 percent of the companies surveyed said they spent up to $600,000 on SaaS, while another 34 percent invested over $1M annually.³ That said, consider the following: