BetterTracker Saves Clients $60,000 Monthly

SCS is a Managed Service Provider (MSP) based in Brooklet, Georgia. In a small town of 3,000 people, SCS manages a vast geographic footprint, with 90% of its client base located an hour or more away.

While the firm supports a wide variety of organizations, SCS has developed a specialized vertical in Healthcare and Federally Qualified Health Centers (FQHCs), supporting approximately 75 to 80 buildings across South Georgia. With a lean team and a geographically dispersed client base, efficiency and automated visibility are critical to their operations.

Before BetterTracker, SCS recognized that their traditional systems for managing client assets and spending were reaching their limit. These challenges included:

• The "Spreadsheet Struggle": SCS originally relied on Excel and IT Glue to track client assets. These tools were manual, clunky, and lacked the ability to automate alerts or calculate real-time spend.
• Billing Inaccuracies: Clients often provided "guesstimates" of their SaaS spend that didn't match their actual credit card statements. Incremental price hikes went unnoticed by clients but bloated their IT budgets.
• Shadow IT & Redundancy: Clients frequently purchased new software packages (especially in the AI space) without realizing they already paid for tools with identical capabilities.
• Labor-Intensive Reporting: To find licensing overlaps, Chad had to manually review RMM software scans—a process that took several hours per client just to identify version discrepancies and usage.
• Misallocated Costs: In one instance, a client’s lack of accounting expertise led them to miscategorize various subscriptions under "IT," making the MSP’s services appear far more expensive than they actually were.

1. Rapid Financial Recoveries
   Better Tracker identified out-of-contract rates and redundant charges in telecommunications and EMR software for a 21-location healthcare client, resulting in over $50,000 in monthly savings.
2. Automated 'Financial Health' Audits
   Chad integrated Better Tracker into his Standard Business Reviews (SBRs). By positioning the tool as a Financial Scan alongside security audits, he achieved a 100% adoption rate. eviews (SBRs), achieving a 100% adoption rate.
3. Eliminating SaaS Redundancy
   The platform automatically categorizes transactions, allowing SCS to spot redundant AI tools and duplicate subscriptions before "expense creep” impacts the client's bottom line.
4. Massive Time Savings for Technicians
   Automated identification of duplicate packages and billing anomalies eliminated hours of manual CSV cleaning, allowing the team to focus on high-level strategy.
5. Proving MSP Value and ROI 
   Better Tracker provides a clear paper trail of savings. By showing clients exactly where their money is going, SCS protects IT budgets and strengthens long-term trust.